Night Auditor

Chicago, IL

Full Time

Guest Services

Mid Level

The Study at University of Chicago is currently seeking a full-time Night Auditor to provide genuine hospitality and the highest quality of service to our guests. This position will be responsible for overnight operations of the front desk while balancing entries and records of financial transactions under the direction of the Guest Service Manager and in alignment with brand standards.

Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.

Responsibilities

Provide the highest and most efficient level of hospitality and customer service expected by our guests.
Complete the guest check-in and check-out processes, which includes assigning guests their rooms and facilitating payment.
Maintains room inventory of vacancies, reservations, and assignments.
Courteously answers inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and using suggestive selling techniques to sell room nights, increasing occupancy and revenue.
Coordinate with all hotel departments to manage guest requests and answer general guest inquiries about the hotel and the surrounding area.
Attends to guests' needs and requests, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues and complaints.
Regularly calculates and posts charges, receipts, cash payments, and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Responsible for rolling the hotel's PMS system forward to the next business day, balances and audits the system for accuracy, and transmits credit card reports.
Perform accordingly to the company handbook in regard to policies, procedures, and regulations.
Acts as the Manager on Duty during the early morning hours.
Maintain a safe and clean work environment.

Fundamentals

Ability to maintain a friendly, cheerful, and courteous demeanor at all times.
Education: High school diploma or general education degree (GED).
Experience: 1-year of prior Night Audit experience preferred.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
Intermediate computer skills. Working knowledge of Microsoft Outlook, Word and Excel.
Must be able to work from 11:00 PM to 7:00 AM, including weekends and holidays.
Excellent verbal and written interpersonal communication skills.
Proficiency in English required. A second language is desirable.
Strong organizational skills, including follow-up, time management, and multitasking, and managing multiple priorities in a fast-paced environment.
Ability to positively communicate and interact with all hotel departments.
Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs.
Ability to stand for long periods of time in an indoor setting with a thematically climate-controlled workstation.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation.
Study Hotels is a drug free workplace. Pre-employment drug test and background check required.

About Us

The Study at University of Chicago, the third property of the Study Hotels brand, is located on the Midway Plaisance of the University of Chicago in Chicago, Illinois.

The 167-room hotel features areas of discovery and connection for purposeful guest interaction, including custom writing desks complete with postcards to encourage guests to connect with family and friends postage free. Guest rooms and public spaces are designed around a bright, uplifting palette, reflective of contemporary residential living.

Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.

Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.

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Night Auditor

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