Director, Rooms

The Study at University City is currently seeking a passionate Director, Rooms to guide, mentor, and manage our heart of house teams within the hotel. In this role, you are an integral part of the team by being a hands-on presence in the day-to-day operations of the Rooms Division. Create an employee-oriented, high-performance culture that emphasizes genuine hospitality, delivers on brand standards, and ensures a comfortable and thoughtful guest experience.

Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.

Responsibilities

• Manage, mentor, and engage with Room Division Department Managers, set clear expectations and establish accountability in a team setting. Create and support a positive working environment that promotes curiosity, teamwork and fosters growth.
• Work closely with the General Manager to implement and monitor policies and guidelines for the day-to-day operation of the hotel to ensure brand standards are consistent. Be a hands-on leader in the hotel, approach interactions with energy, enthusiasm, and empowers others.
• Monitor hotel occupancy and ensure that staffing levels are maintained at the appropriate level. Adjust schedules as needed, and work closely with Human Resources to recruit, interview, and onboard new team members.
• Assure that the financial goals of the department and the hotel are being met. Monitor and control labor expenses and department-related other expenditures. Work closely with Reservations, Sales, and the Front Office to maximize rate, occupancy, and total revenue.
• Field guest concerns, listen and extend assistance to resolve matters and deliver a thoughtful and enjoyable guest experience. Resolve complaints in person, by phone, or through written message. Develop relationships with return guests, group contacts, and other guests to provide personalized service.
• Review Security logs daily for significant incidents and coordinate with all departments to ensure enforcement of policies and provide recommendations for improved service.
• Maintain physical product standards by routinely inspecting guest rooms, public areas, and laundry facilities to ensure the proper working condition and departmental supplies are stocked at appropriate levels.

Fundamentals

• Education: A Bachelor’s degree in Business Administration, Hotel Management, or related field is preferred.
• Experience: 3+ years in a similar role within a lifestyle brand hotel operation, with a proven advancement record, and currently employed in a management position.
• Effective leadership skills to engage, motivate and develop staff. Must be able to delegate, set priorities, utilize a team to execute short and long-term plans, and establish accountability in a team setting.
• Flexibility to work any shift, including evenings, weekends, and holidays, as dictated by business needs.
• Skilled in the use of advanced, moderately complex, Property Management (HMS) and Time & Attendance Systems.
• Strong proficiency with Microsoft Excel, Word, and Outlook.
• Excellent verbal and written interpersonal communication skills.
• Strong organizational skills, including follow-up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
• Ability to positively communicate and interact with all hotel departments, external vendors, and guests.
• Study Hotels is a drug free workplace. Pre-employment drug test and background check required.

About Us

The Study at University City, the second property of the Study Hotels brand, is located at the crossroads of the University of Pennsylvania and Drexel University in the heart of University City in Philadelphia, PA.

The 212-room hotel features areas of discovery and connection placed throughout for purposeful guest interaction, including three custom designed museum cases showcasing artifacts from nearby museums, custom writing desks complete with postcards to encouraging guests to connect with family and friends postage free, and a European-inspired café. Guest rooms and public spaces are designed around a bright, uplifting palette, reflective of contemporary residential living.

The Study at University City offers CO-OP Restaurant & Lounge, an energetic restaurant featuring great food and spirited hospitality positioned at the bustling corner of 33rd and Chestnut Streets.

Eligible full-time team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our 401(k) plan and Employee Assistance Program.

Study Hotels is an Equal Opportunity Employer and does not discriminate on the basis of age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.